When to Expect Your Glasses
Most optometry practices, including Waterloo Eye Care Centre, complete prescription eyewear within one to two weeks. This window permits precise lens fabrication and exact frame fitting.
However, some orders require more time, especially if you request:
- Complex or high-powered prescriptions
- Specialty coatings like blue‑light protection
- Multifocal or progressive lenses
- Unique or limited-edition designer frames
These add-ons ensure superior clarity and personalization.
What the Warranty Covers (and Doesn’t)
Knowing your warranty ahead of time lets you avoid surprises:
- Manufacturer defects: Covered for two years, including peeling coatings, faulty hinges, or lens flaws.
- Prescription adjustments: Available within the first 60 days—contact us if your vision doesn’t feel right.
- Accidental damage: Not covered—damage from dropping or sitting on glasses is excluded.
If anything feels off, reach out, and we’ll fix it.
What to Expect at Pickup
At pickup, Waterloo Eye Care Centre goes beyond just handing over your glasses:
- Your optician ensures a comfortable, tailored fit
- You receive a microfiber cloth and a professional lens spray
- Enjoy unlimited frame adjustments
- Receive simple, effective care tips
These steps help extend the life of your eyewear and maintain optimal clarity.
Why Some Orders Take Longer
Occasionally, glasses may take longer due to:
- High-index, prism, or other complex lens prescriptions
- Advanced treatments like Transitions® lenses or photochromic coatings
- Seasonal demand surges (back-to-school or insurance deadlines)
We always stay in touch—if your order is delayed, we'll let you know promptly.
Need Expert Eye Care in Waterloo?
Whether you're getting your first pair or refreshing your everyday look, expert care matters. At Waterloo Eye Care Centre, our team combines skilled craftsmanship with personalized attention to deliver eyewear that checks every box.
Need more insight into lens options, coatings, or frame styles? Schedule your next comprehensive eye exam or explore our eyewear collection by visiting our Eye Care Services page.